Frequently Asked Questions
Everything you need to know about your Leo Hobby experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Processing time usually takes 1-2 business days before the carrier picks up your package.
What is your return policy for hobby kits?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please note that once a model kit or hobby set has been opened or partially assembled, it is no longer eligible for return.
Do you ship internationally?
Yes, Leo Hobby ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products on your site authentic?
Absolutely. Leo Hobby only sources products directly from official manufacturers and authorized distributors to ensure you receive genuine, high-quality hobby gear.